Archai

What is Arch?

Arch is a comprehensive leasing platform^[1] designed specifically for luxury multifamily^[2] properties, particularly in New York City. This all-in-one solution streamlines the entire leasing process, from the initial inquiry to the signing of the lease, into a single, user-friendly platform. Arch integrates various functionalities such as lead communication^[3] management, tour scheduling, applicant screenings, and performance analytics, making it an essential tool for high-performance leasing teams. By automating key processes and centralizing communications, Arch helps property managers reduce vacancies and enhance their operational efficiency.

How to use Arch?

1. Request Access: Start by visiting the Arch website and request access to the platform for your team.
2. Set Up Your Account: Once access is granted, set up your account by entering your property details, team members, and preferences.
3. Integrate with Existing Systems: Connect Arch with your existing Property Management Systems (PMS), email, and calendar tools for seamless operation.
4. Customize Your Application Portal: Tailor the application portal to include necessary documents, forms, and compliance disclosures relevant to your property.
5. Manage Leads and Tours: Utilize the unified messaging feature to manage lead communications and allow prospects to self-schedule tours directly through your website.
6. Screen Applicants: Use the integrated screening tools to collect applicant data, conduct background checks, and manage e-signatures for documents.
7. Analyze Performance: Access real-time analytics to monitor conversion rates, lead sources, and overall leasing performance to optimize your strategy.

What are the main features of Arch?

• Unified Messaging: Centralizes all lead communications from various channels into a single view for easy access and collaboration.
• Smart Tour Scheduling: Allows 24/7 self-scheduling for prospects, automating the assignment of agents and reducing no-shows.
• Applications & Screening: Enables applicants to submit documents, complete screenings, and sign digitally through a branded portal.
• Leasing Intelligence: Provides insights into conversion rates by agent, channel, and building to enhance performance and reduce vacancies.
• Multi-Channel Sync: Integrates communications from Zillow, email, SMS, and phone calls, giving agents full context at every touchpoint.
• AI Response Suggestions: Offers automated message drafts and reminders tailored to your team's communication style.

Who is Arch for?

Arch is designed for property managers and leasing teams operating large luxury multifamily properties, particularly in urban areas like New York City. It is ideal for high-performance teams looking to streamline their leasing processes and improve efficiency. This platform caters to those who manage multiple properties and require an integrated solution to handle communications, scheduling, applications, and analytics. Arch is particularly suited for teams that value automation and data-driven decision-making to enhance their leasing strategies.

What are the use cases of Arch?

1. Luxury Property Management: Streamlining the leasing process for high-end multifamily buildings in urban environments.
2. Automated Tour Scheduling: Allowing potential tenants to schedule property tours independently, reducing the administrative burden on leasing agents.
3. Centralized Lead Communication: Managing inquiries and follow-ups from various platforms in one unified inbox to enhance team collaboration.
4. Efficient Applicant Screening: Facilitating a smooth application process for tenants, including document uploads and digital signatures, all within a branded portal.
5. Performance Analytics: Utilizing real-time data to analyze lead sources, conversion rates, and agent performance to optimize leasing strategies.