Chatisto

What is Chatisto?

Chatisto is an innovative AI tool designed to create and manage AI-powered customer support agents for both email and web interactions. It leverages artificial intelligence to provide automated responses^[2] sourced from your existing knowledge base^[3], ensuring that customers receive timely and relevant assistance. With a unified inbox^[4] feature, Chatisto streamlines communication by integrating messages from various channels, allowing businesses to manage customer inquiries efficiently. Additionally, it offers a seamless human handoff option, enabling human agents to step in whenever the AI cannot adequately address a customer's needs. This blend of automation and human support positions Chatisto as a versatile solution for enhancing customer service operations.

How to use Chatisto?

1. Sign Up: Visit the Chatisto website and create an account by providing your business details.
2. Set Up Knowledge Base: Upload your existing knowledge base documents or FAQs that the AI will use to generate responses.
3. Configure the AI Agent: Customize the AI agent's settings, including response tone and escalation protocols for human handoff.
4. Integrate Channels: Connect your email and web platforms to the Chatisto unified inbox for centralized communication.
5. Test the AI: Conduct tests to ensure the AI responds accurately and efficiently based on the knowledge base.
6. Launch: Once satisfied with the setup, launch your AI customer support^[1] agent to start interacting with customers.

What are the main features of Chatisto?

• AI-Powered Responses: Automatically generate responses to customer inquiries using your knowledge base.
• Unified Inbox: Manage customer interactions from multiple channels in a single interface.
• Human Handoff: Seamlessly transfer conversations to human agents when necessary, ensuring customer satisfaction.
• Customizable AI Agent: Tailor the AI agent's behavior and tone to align with your brand's voice.
• Integration Capabilities: Connect with various platforms and tools to enhance functionality and streamline operations.

Who is Chatisto for?

Chatisto is ideal for businesses of all sizes that seek to improve their customer support efficiency through automation. It is particularly beneficial for e-commerce platforms, service providers, and any organization that handles a high volume of customer inquiries. Customer support teams looking to enhance their response times while maintaining a high level of service quality will find Chatisto to be a valuable tool. Additionally, companies aiming to reduce operational costs associated with customer service can leverage Chatisto's AI capabilities to handle routine inquiries.

What are the use cases of Chatisto?

1. E-commerce Support: Automating responses to common customer questions about orders, returns, and product information.
2. Service Industry Assistance: Providing instant answers to service-related inquiries, such as booking confirmations and service details.
3. Technical Support: Offering troubleshooting assistance for technical products based on a knowledge base of common issues and solutions.
4. Lead Generation: Engaging potential customers on websites to capture leads through automated conversations.