Donkey

What is Donkey?

Donkey is a versatile support chat^[1] tool designed to integrate seamlessly into your Discord server, allowing you to manage customer interactions directly from popular messaging platforms like Slack, Discord, or Telegram. It provides a lightweight widget that can be embedded into your application, enabling real-time communication with users and automatic follow-ups^[4] via email if replies are missed. This tool is particularly beneficial for solo builders and small teams, offering a straightforward solution to customer support without the complexities of traditional ticketing systems.

How to use Donkey?

To use Donkey, follow these steps: 1. Embed the Widget: Add a simple script tag or React component to your application to integrate the Donkey widget. Customize it to match your branding. 2. Connect Your Platform: Link your preferred messaging platform (Slack, Discord, or Telegram) within minutes. Choose your support channel where new tickets will automatically become threads. 3. Reply from Threads: Respond to customer inquiries directly from the connected messaging platform. Your replies will sync back to the widget in real-time, ensuring seamless communication.

What are the main features of Donkey?

Donkey boasts several key features that enhance the customer support experience: - Multi-Platform Integration^[2]: Connect with Slack, Discord, or Telegram to manage support from your preferred platform. - Real-Time Sync^[3]: Replies sent from your messaging platform are instantly synced back to the Donkey widget. - Automatic Follow-Ups: If a reply goes unseen, Donkey automatically sends a follow-up email to ensure customer inquiries are addressed. - Widget Customization^[5]: Tailor the widget’s appearance to align with your brand by adjusting colors, greetings, and profile images. - Simple Setup^[6]: Get started quickly with minimal configuration required, allowing you to focus on customer interactions.

Who is Donkey for?

Donkey is primarily designed for solo entrepreneurs, small teams, and indie builders who are looking for a straightforward and efficient way to manage customer support. It caters to those who prefer to handle support themselves without the complexities of larger helpdesk solutions. Ideal for users who frequently utilize Slack, Discord, or Telegram for communication, Donkey allows them to maintain customer engagement within the platforms they already use.

What are the use cases of Donkey?

Donkey can be utilized in various scenarios, including: 1. Real-Time Customer Support: Engage with users instantly through messaging platforms, enhancing customer satisfaction and response times. 2. Community Management: Manage inquiries within Discord or Telegram communities, providing support directly in the channels where users are active. 3. Follow-Up Automation: Ensure no customer inquiry goes unanswered by automatically sending follow-up emails when replies are missed.