Jochemai

What is Jochem?

Jochem is an AI-powered solution designed to provide instant answers to customer and employee queries within your existing toolstack. This innovative tool streamlines second-line support by matching questions to relevant experts within the organization, thus enhancing the knowledge base continuously. With Jochem, businesses can save time, reduce dependency on specific employees, and improve overall operational efficiency by quickly addressing queries without the need to sift through files or articles.

How to use Jochem?

1. Integration: Connect Jochem with your existing toolstack, such as Slack or other communication platforms.
2. Query Input: Users can input their questions directly into the interface, where Jochem will analyze and search for relevant answers.
3. Expert Matching: If Jochem cannot find an answer, it will smartly match the query to an expert within the company for further assistance.
4. Knowledge Base Update: Jochem captures the new information provided by the expert and updates the knowledge base, ensuring continuous learning.

What are the main features of Jochem?

• Instant Answers: Provides quick responses to customer and employee inquiries.
• Smart Expert Matching: Automatically connects questions to the right internal experts when answers are not found.
• Continuous Learning: Captures new knowledge and updates the knowledge base automatically.
• User-Friendly Interface: Simplifies the process of asking questions without navigating through extensive documentation.
• Integrations: Works seamlessly with existing tools like Slack for enhanced communication.

Who is Jochem for?

Jochem is tailored for organizations looking to enhance their customer and employee support systems. It is ideal for customer service teams, HR departments, and any business that requires efficient knowledge management and quick query resolution. Companies that operate in complex environments and have a need for fast, reliable information retrieval will find Jochem particularly beneficial.

What are the use cases of Jochem?

1. Customer Support: Quickly answering customer inquiries regarding services, pricing, or procedures.
2. Employee Onboarding: Assisting new employees with common questions about company policies or procedures.
3. Knowledge Management: Continuously updating and improving the knowledge base to reduce repetitive queries and improve response times.