Olivya

What is Olivya?

Olivya is a cutting-edge AI agent specifically designed for the telecommunications industry. It efficiently manages a range of customer service tasks, including device upgrades, plan changes, outage support, and account inquiries, providing instant responses across multiple channels. By integrating seamlessly into existing telecom infrastructures, Olivya enhances operational efficiency and customer engagement, allowing telecom operators to deliver high-quality support while reducing call durations and improving customer satisfaction.

How to use Olivya?

1. Connect your systems: Integrate Olivya with your existing CRM and telephony stack to sync subscriber data and billing systems.
2. Configure your use cases: Set up specific workflows for device upgrades, plan changes, and customer support, ensuring compliance with your brand voice.
3. Go live with confidence: Start with AI-assisted calls monitored by agents, then transition to fully autonomous operations as your team becomes familiar with the system.
4. Watch metrics soar: Monitor call outcomes, conversion rates, and customer satisfaction in real-time to evaluate the effectiveness of your campaigns.

What are the main features of Olivya?

• Instant AI Responses: Provides immediate answers to customer inquiries across all communication channels.
• Multi-Language Support: Operates in over 75 languages, ensuring communication with a diverse subscriber base.
• Outbound Call Capabilities: Conducts proactive outbound calls for device upgrades, plan upselling, and outage notifications.
• Integration Ready: Easily integrates with existing telecom infrastructures without requiring a complete overhaul.
• Real-Time Analytics: Tracks call outcomes and customer satisfaction metrics to enhance operational efficiency.

Who is Olivya for?

Olivya is designed for telecommunications companies seeking to improve their customer service operations. It is particularly beneficial for organizations dealing with high volumes of customer interactions, such as service providers in emerging markets like Africa. Telecom operators looking to enhance their support capabilities, reduce call durations, and implement efficient upgrade and upselling strategies will find Olivya an invaluable tool.

What are the use cases of Olivya?

1. Device Upgrades: Facilitate customer upgrades by explaining new devices and completing transactions during calls.
2. Plan Upselling: Promote higher-value plans through outbound calls, detailing benefits and processing changes directly.
3. Outage Notifications: Proactively inform customers about service outages and timelines to reduce inbound inquiries.